Term

Hospital experience

Arabic speaker

Ensure coordination of communication between patients and families and medical staff

• Provide patients and families with information on hospital services, procedures, and protocols

• Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers

• Respond to patient inquiries regarding physicians and services

• Create and maintain liaison with insurance companies to inquire about payable or paid claims

• Analyze and interpret patient account data and facilitate payments

• Post patient demographic and financial entries into the predefined hospital database

• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly

• Teach patients to use healthcare equipment on their own or in a home environment

• Assist patients with problems associated with hospital registration and admission

• Compile financial data and perform financial analysis assessments of uninsured patients

• Provide support by establishing payment arrangements for uninsured or underinsured patients

• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital

• Perform crisis intervention duties with a view to facilitating resolutions

• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability

• Effect change within the hospital system to ensure that patient experience is enhanced

• Suggest improvements to present hospital systems in a bid to make the system more workable

• Provide feedback to patients and families regarding their concerns and complaints

Hospital Experience in required for this position

Arabic Speaker 

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned