Patient relation representative

Submitted by uhs1430 on Mon, 01/18/2021 - 17:02
Job Description

Hospital experience

Arabic speaker

Ensure coordination of communication between patients and families and medical staff

• Provide patients and families with information on hospital services, procedures, and protocols

• Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers

• Respond to patient inquiries regarding physicians and services

• Create and maintain liaison with insurance companies to inquire about payable or paid claims

• Analyze and interpret patient account data and facilitate payments

• Post patient demographic and financial entries into the predefined hospital database

• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly

• Teach patients to use healthcare equipment on their own or in a home environment

• Assist patients with problems associated with hospital registration and admission

• Compile financial data and perform financial analysis assessments of uninsured patients

• Provide support by establishing payment arrangements for uninsured or underinsured patients

• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital

• Perform crisis intervention duties with a view to facilitating resolutions

• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability

• Effect change within the hospital system to ensure that patient experience is enhanced

• Suggest improvements to present hospital systems in a bid to make the system more workable

• Provide feedback to patients and families regarding their concerns and complaints

 

Job category
Job Code
PRR1