Position: Clinical INFORMATICS
Department : Information Technology
Position Summary
· Provide first line of support to all clinical and administrative staff for issues related to application.
· Ensure effectiveness of implementation, evaluation and optimization of all clinical projects and workflows.
· Collaborate with clinical departments and other hospital staff in overall project implementation and support.
· Work closely with nursing and other clinical department to improve system workflows.
· Analyze and interpret patient, nursing, or information systems data to improve clinical services.
· Analyze health-related data.
- Translate Clinical practice information between Clinical Staff and systems engineers.
- Identify, collect, record or analyze data that are relevant to the clinical care of patients.
- Document operational activities.
· Participate in the implementation of information system/s.
Test any configuration, customization or update of hospital information systems.
· Conduct customer-oriented training workshops.
· Test applications and applications' updates and releases before general release to end users.
· Maintain current and complete documentation for applications.
· Ensure customer satisfaction through effective written and oral communications.
· Administer, troubleshoot and update information systems/applications.
· Provide on-demand online training material to enhance user’s utilization of IT systems.
· Provide services in a customer-friendly approach.
· Participate actively in the quality improvement program of the department/unit.
· Perform other related duties as assigned.
· Train end users (including Doctors, Nurses and other Clinical and Administrative staff) on related software applications
· Research, identify, and utilize new related applications.
· Participate in system analysis efforts and requirement gathering.
Position
Requirements/Qualifications
· Bachelor of Nursing or relevant degree in healthcare
· A minimum of 3 years of experience in working in a healthcare facility.
· Strong Understanding of hospital clinical processes, issues and practices.
· Understanding of information systems.
· Ability to articulate facts and ideas clearly and concisely.
Other Skills/Abilities
· Solid understanding of hospital clinical processes, issues and practices.
· Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.
· Ability to assess end users’ needs and identify opportunities for improvement.
