Term

Summary of Main

Duties and\ Responsibilities.

• Install and configure new workstations, peripherals and software in addition to the IP phone services.
• Provide support for workstations hardware and software and peripherals.
• Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.
• Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
• Participate in evaluating IT hardware/Software related bids.
• Provide prompt assistance in urgent situations.
• Provide timely assistance to users in their locations.
• Maintain workstations hardware including monitors, keyboard and printers
• Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
• Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
• Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
• Update all users’ applications with the latest service packs & patches when needed
• Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
• Provide workstation and peripheral hardware preventive maintenance.
• Provide orientation for users on the use of their H/W, S/W and Network accessibility.
• Stay up to date with technological trends related to hospital IT environment.
• Provide services in a customer-friendly approach.
• Participate actively in the quality improvement program of the department/unit.
• Perform other related duties as assigned.

Position

Requirements/Qualifications

• Minimum diploma degree in computer-related.
• Computer maintenance professional certificates are highly preferable.
• A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
• Solid experience in Windows platform support.
• Experience in supporting windows based applications.
• Familiarity with networking principles.
• Good analysis and troubleshooting skills to identify and report software problems.
• preferably knowledge in IP phone services.
• Excellent communication skills.

Other Skills/Abilities

• Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
• Ability to work in a team environment.
• Maintain confidentiality of all data he/she may find in users workstations.
• Demonstrate courtesy, kindness and empathy to patients, co-workers, visitors and subordinate staff at all times.
• Hospital experience preferred.
• Good experience in Red Hat platform is a plus.

Position: Clinical INFORMATICS

Department : Information Technology

Position Summary

·         Provide first line of support to all clinical and administrative staff for issues related to application.

·         Ensure effectiveness of implementation, evaluation and optimization of all clinical projects and workflows.

·         Collaborate with clinical departments and other hospital staff in overall project implementation and support.

·         Work closely with nursing and other clinical department to improve system workflows.

·         Analyze and interpret patient, nursing, or information systems data to improve clinical services.

·         Analyze health-related data.

• Translate Clinical practice information between Clinical Staff and systems engineers.
  
  
• Identify, collect, record or analyze data that are relevant to the clinical care of patients.
  
  
• Document operational activities.
  
  

·         Participate in the implementation of information system/s.
Test any configuration, customization or update of hospital information systems.

·         Conduct customer-oriented training workshops.

·         Test applications and applications' updates and releases before general release to end users.

·         Maintain current and complete documentation for applications.

·         Ensure customer satisfaction through effective written and oral communications.

·         Administer, troubleshoot and update information systems/applications.

·         Provide on-demand online training material to enhance user’s utilization of IT systems.

·         Provide services in a customer-friendly approach.

·         Participate actively in the quality improvement program of the department/unit.

·         Perform other related duties as assigned.

·         Train end users (including Doctors, Nurses and other Clinical and Administrative staff) on related software applications

·         Research, identify, and utilize new related applications.

·         Participate in system analysis efforts and requirement gathering.

Position

Requirements/Qualifications

·         Bachelor of Nursing or relevant degree in healthcare

·         A minimum of 3 years of experience in working in a healthcare facility.

·         Strong Understanding of hospital clinical processes, issues and practices.

·         Understanding of information systems.

·         Ability to articulate facts and ideas clearly and concisely.

Other Skills/Abilities

·         Solid understanding of hospital clinical processes, issues and practices.

·         Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.

·         Ability to assess end users’ needs and identify opportunities for improvement.